Returns & Exchanges

Due to the perishable nature of our premium truffles, caviar, and luxury pantry items, we strive to ensure every order arrives in peak condition. If your shipment is damaged or incorrect, please contact our concierge team within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately inspect your package and ensure all temperature-sensitive items are stored according to the included handling guide.

• 2.
  Document Issues

  If you notice any damage or discrepancies, take clear photographs of the product and the shipping packaging to assist in our quality control review.

• 3.
  Contact Support

  Email our support team at [email protected] with your order number and photos within 24 hours of receipt to initiate a claim.

• 4.
  Resolution Process

  Our team will review your request and provide a replacement or credit for qualified issues; please note that we cannot accept physical returns of perishable food items.